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How do I add/reduce the number of members on my Flexible Plan?
How do I add/reduce the number of members on my Flexible Plan?
Yukari avatar
Written by Yukari
Updated over a week ago

The Flexible Plan has a minimum member requirement of 4 people. As long as you meet this (and the maximum) requirement, you can adjust your member count during your contract period.

The process to change your member count depends on your payment method. Please see the applicable section below for the steps involved.

Invoiced Billing

If your payment method is invoiced billing and bank transfer, please contact from an email address that has been registered as an administrator in your Workspace with the following information.

  • Workspace Name:

  • Requested Member Count: (4 to 49)

  • Effective Date:
    *Please note that if you wish to reduce your member count, we will renew your contract at the reduced level on your next renewal date.
    *Please allow up to five business days for the changes to apply.

Credit Card

If your payment method is Credit Card, please follow these steps.

  1. Log in to your Workspace administrator account and select the Workspace name from the top right of your Dashboard.

  2. Click on “Settings” in your Workspace Admin Console.

  3. Click “Pay by credit card” from the menu on the left.

  4. Click on the “Customer Portal (Stripe)” link.

  5. You will be redirected to Stripe’s Customer Portal. Click on the “Update plan” button.

  6. Under “Quantity,” adjust your member count. Click on the “Continue” button.

Verify the new amount and your billing information. Click on the “Update plan” button.

*If you would like to change the credit card, please click on the pencil icon next to your card number or the ellipsis menu icon in the payment method section. You can also add a new card by clicking on “Add payment method.”

Payment when adding/reducing members

When adding members, we will bill you the prorated amount based on the number of additional members, the per-member price, and the remaining days in the contract.

When reducing members, the reduced member count will be effective as of your next contract renewal date. Any payments already made for your existing member count are nonrefundable. Please note that you can continue using your existing member allocations until your contract renewal date when the reduced member count will begin.

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