Cause

A parsing error generally occurs when there are certain special characters within the name of an item on the invoice. If you hover over the error from within the Financials page on DesignFiles, it will also tell you which item is causing the error.

Please note that it could be multiple items, but the error will only reveal one item at a time.

Resolution

Look for the item indicated in the error message and search for any special characters within its name. These may include (-*&%$#@!~"}+=') etc. It would also be a good idea to do a quick check on the other items on the invoice to see if they also contain special characters. That way, you do not have to wait on a second error to point out other items that need adjusting.

If you have any questions, or if you still encounter any issues after making the necessary adjustments, please reach out to our Customer care for further assistance.

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