How does billing work on DesignLumo?
DesignLumo uses a subscription-based billing model.
You pay monthly or yearly, depending on the plan you choose. Your subscription renews automatically unless you cancel before the renewal date.
No hidden charges. No surprise fees.
What payment methods are supported?
We support most major credit and debit cards, including:
Visa
Mastercard
American Express
Other widely accepted international cards
Payments are processed securely.
Who handles payments for DesignLumo?
All payments are processed through Dodo Payments, our trusted payment provider.
DesignLumo never stores your card details. Payment information is handled securely by Dodo Payments.
Monthly vs yearly plans
Monthly plans are billed every month and can be canceled anytime
Yearly plans are billed once per year and offer better value compared to monthly pricing
You can switch between monthly and yearly plans from your account settings.
Free credits and billing
Free credits are provided only to test the platform.
Once your free credits are used, you need an active subscription to continue generating designs.
Auto-renewal
Subscriptions renew automatically at the end of each billing cycle.
If you do not want to continue, cancel before the renewal date to avoid being charged.
Can I cancel my subscription?
Yes.
You can cancel your subscription at any time from your account dashboard.
After cancellation, you will keep access until the end of your current billing period.
Do you offer refunds?
Yes, we offer 7-day money-back guarantee
If you believe there was a billing issue or an incorrect charge, contact support and we will review it.
Having payment issues?
If a payment fails or your card is declined:
Check that your card details are correct
Ensure your card supports international online payments
Contact your bank if needed
If the issue continues, reach out to support.
Need help with billing?
Contact us directly through chat or email.
We respond quickly and resolve billing issues without runarounds.