How to Cancel a Booking?

A Step-by-Step Guide to Cancelling Your Reservation

Updated over a week ago

Cancelling a booking on DeskNow is a straightforward process. Here's a step-by-step guide to help you navigate through the cancellation procedure smoothly.

To get started, visit bookings.desk-now.com and log in to your account. Once logged in, locate your name in the top-right corner of the page and click on it. From the dropdown menu that appears, select "My Bookings".

In the "My Bookings" section, you will find a list of your bookings. If you're looking to cancel a specific reservation, browse through the list or use the search function. You can search by booking ID or sort the bookings by date. If you need to cancel multiple days or an entire series of bookings, begin by selecting any booking within that series.

Once you've identified the booking you want to cancel, click on it to access the booking details. If it's a single booking you wish to cancel, scroll down to the bottom of the page and click on the red "Cancel Booking" button. A confirmation window will appear, and you can proceed by clicking "Yes" to finalize the cancellation.

In the case of a recurring booking, where you want to cancel multiple days or the entire series, click on the red "Cancel Recurring Booking" button at the bottom of the booking details page. A window will pop up, displaying all the bookings included in the series.

To select the specific bookings you wish to cancel, you have two options. Either manually choose each individual booking or, if you want to cancel all of them, select the checkbox at the top to automatically select all bookings in the series.

Once you have made your selection, click on "Continue" to proceed. The system will process your request, and you will have successfully completed the cancellation process.

By following these steps, you can easily cancel a booking on bookings.desk-now.com, ensuring a hassle-free experience. Whether you need to cancel a single reservation or multiple days within a recurring booking, the platform provides a user-friendly interface to facilitate the cancellation process.

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