Why Use the Submission Counter?
Many of our customers use Device Magic to supplement or replace an existing process within their business. Two simple examples would be creating work orders and POs by filling out a Device Magic form. Since many of these businesses have an existing work order and/or PO number sequence in place, using the Submission Counter makes it possible to continue that number sequence.
Where is the Submission Counter?
Once you have clicked on the form you would like to view from your forms list, the submission counter will be displayed at the bottom of your submissions list on the right side of your Form Summary page.
Set your Submission Counter Starting Number
In order to change the value of the submissions counter, simply click the number of the counter. Once clicked, the value will become editable. For example, if your last work order number was 1000, you can set your new Device Magic work order form to pick up at 1001 by setting that number in the Submission Counter and clicking the "Reset" button.
Every time someone on your team submits a new form, the submission counter number is included as part of the meta-data of the form found in your Device Magic Database.
Note: By default the Submission Counter will start at "1" for the first submission of a form.
Using the Submission Counter Data
Your submission counter number also appears as a placeholder so you can use it in your reports, when you create custom PDF and Word documents to send to your destination.
{{submission_counter}}
Understanding Submission Counts
You may notice a difference between the number of submissions in the Forms list in the Management console and the number of submissions show in the form's Device Magic Database.
Forms List Page:
The number shown represents all submissions ever received for the form.
Form’s DM Database (top of the tab):
This number shows how many submissions are currently stored in the form’s DM Database.
If the DM Database count is lower, it’s likely because some submissions were deleted or the database was inactive for a period of time.
How to Fix Missing Submissions in the DM Database
Check that the Database is Active
Go to the form’s Summary tab.
Confirm that the DM Database is active.
If it was inactive, edit the destination to make it active and to ensure new submissions are stored moving forward.
Recover Missing Submissions
If submissions are missing due to the database being inactive or previously deleted, contact support@devicemagic.com.
Support can resend submissions from the master archive back into your active DM Database, if available.
Include the form name, database name, and the approximate date range of the missing submissions in your request.
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If you have any questions or comments, feel free to reach out to our Support Team at support@devicemagic.com.