FAQ - DevvX

These are frequently asked questions relating to the DevvX blockchain and DevvX accounts.

J
Written by Jeroen
Updated over a week ago

How do I create a DevvX wallet?

Create an account on https://devv-id.main.devvio.com/. Once you’ve done that, any

assets you purchase will appear in your account’s wallet.


I'm having login issues

If you're having problems logging in to your account, please follow these steps.

You can register here if you don't already have an account. After registering, verify your account using the email you receive.

2. If you already have an account, click "Login" at the top right

3. On the pop-up window, click "Can't Log In?" on the bottom right of the window

4. The first step in making sure you can log in, is verifying your username is correct. Click on "Can't Find Your Username?" in the middle of the panel.

5. Enter your email and click the "Resend" button. You'll get an email to the address you entered, and in the email it will say "Account Name: [your account name]. BE SURE TO CHECK YOUR SPAM FOLDER for this email.

6. Next, go back to the login screen (steps 1-3 above), and this time click on "Can't Find Your Verification Email". Again enter your email and hit the Resend button. Again, check for an email (and again, make sure it isn't in your spam folder). Copy and paste the verification email link into your browser (it will looks something like https://devv-id.main.devvio.com/verify/[code given in your specific email]). You'll see a message that thanks you for verifying your email address after you visit the link.

7. Go back to the login panel (steps 1-3 above). This time click on "Can't find your password?" (note: it may already be on the screen to reset your password). Enter your exact username from step 5 above. Then click the Reset button.

8. You'll get an email to reset your password. Copy and paste it into your browser (it will look something like. https://devv-id.main.devvio.com/auth/password/reset/[code given in your specific email]). Enter your exact username from step 5, then enter your password, and confirm your password.

9. Go back to the login to test, from steps 1 & 2 above. Use your exact username from step 5, and use your exact password you entered in step 8.

That login and password will allow you to login to all your DevvX apps.


Public sale and TGE (token generation event)

There will be a public sale closer to the TGE (token generation event) and exchange listing. Information on when this will exactly be, and on which platform is not yet publicly available.

Please follow our Telegram announcement channel for the latest updates: https://t.me/DevvioAnnouncements.


Changing email address

The DevvX app allows users to change the email address associated with their account. Please navigate to Account Settings -> My Info -> Edit Settings. There you should find an option to change your email address. Please note that the DevvX app is still in beta, and this functionality has not been extensively tested. Also note that it is not possible to change your username at this time; only your password.


Deleting my account

To delete an existing DevvX account, please send a message to support@devvio.com from the email address linked to your account. In your message, indicate that you would like to delete your account and provide the following information:

  • Account username

  • Account email address

If the information matches our records, you will receive an email message from Devvio containing a link to delete your account.



My KYC is not going through

Please note that if your KYC does not go through quickly, then something was flagged and we will need to do a manual review of it. Please give us a bit of time to do our KYC reviews.

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