Ring groups

Ring group helps to manage incoming calls by allowing multiple users to share responsibility for specific phone numbers. It centralizes call-related activities and makes collaboration easier.

Desktop:

Mobile:

2. Open Ring groups.

Desktop:

Mobile:

3. Click + Add new ring group.

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Mobile:

4. Specify the name and click Save.

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Mobile:

After creating the ring group, a settings window appears. You can also access the ring group setting by opening it from the list of all groups.

Before you start using the ring group, make sure to complete all settings.

Specify phone numbers that should be routed to this ring group. All incoming calls to these numbers will reach the group.

To add a number, select it from the drop-down list and click Add phone number. You can add multiple phone numbers at once.

Desktop:

Mobile:

Specify an extension that callers can dial to be routed to this ring group.

To add an extension to a ring group, type an extension in the Extension field.

Specify DialLink users who will handle incoming calls for this ring group. These persons will be able to answer calls linked to the group, access the call history to keep track of activity, and listen to voicemails left for the group.

You can determine the order in which users are rung by dragging and dropping them into the order you need.

Before adding a user, make sure you invite them to the DialLink platform. To add a user to a ring group, click “+ Add operator” and select the one from the drop-down list.

Desktop:

You can assign a holiday schedule to your ring group to override its regular business hours on specified dates. To learn how to create a holiday schedule, refer to the article.

You can also set up a greeting to play during the holiday schedule.

This feature is ideal for teams to handle collective calls and manage shared communication tasks. The following units can benefit from using this feature: