Call forwarding allows you to redirect incoming calls for a certain number to another one, whether an employee is on vacation, outside of office hours, or unavailable. This way, you never miss important calls.
Follow these steps to set up call forwarding for a number:
Go to the Phone numbers section and select a number from the list.
Toggle on the Call forwarding option.
Enter Forwarding number where incoming calls should be routed. Double-check the number for accuracy.
Select the time zone for the forwarding number to process calls based on the schedule.
Set the forwarding schedule by choosing one of the following options:
Forward calls 24/7
Forward incoming calls at all times. Toggle on the option Forward calls 24 hours a day, 7 days a week.Set specific forwarding hours
Forward calls only during certain periods. Disable the 24/7 forwarding option and customize the forwarding schedule for each weekday by clicking Change.
Optionally, test the setup by calling your original number to confirm that calls are properly redirected.