AI assistant is a feature designed to manage missed calls by answering incoming calls when you’re unavailable, interacting with callers, and capturing important details. It helps you:
Save time and reduce unnecessary interruptions while keeping important messages organized.
Stay informed and follow up on customer requests.
Maintain a professional and responsive experience even outside business hours.
How It works
When a call goes unanswered and the AI assistant is enabled, DialLink automatically redirects the call to the assistant.
The AI assistant answers the call and engages with the caller.
The assistant gathers essential details, for example, the caller's name, reason for calling, and preferred follow-up method.
The collected information is logged, and you receive a notification to process the call when convenient.
Enabling the AI Assistant
You can activate the AI assistant in the phone number settings. For detailed instructions, see Handle missed calls.