DialLink makes calling simple and intuitive. Whether you're answering, making, or managing calls, everything happens within the app.
Receiving a call
Subscription plan availability: Receiving incoming calls is supported on all plans: Essential, Professional, and Enterprise.
When a call comes in, a pop-up window appears where you can choose to answer, decline, or ignore it. Declining the call may send it to voicemail if voicemail is enabled, while ignoring it simply dismisses the notification without rejecting the call.
Desktop:
Mobile:
Note. You can receive calls only when the DialLink app is open. However, it doesn’t need to stay on your screen. You can keep it minimized in the background and still receive calls.
Making a call
Subscription plan availability: Making outgoing calls is supported on all plans: Essential, Professional, and Enterprise.
To place a call, you can use one of the following options:
Option 1: Use the dialer
Open the dialer and manually enter the phone number, then click the Call button.
Desktop:
Mobile:
Option 2: Call from your contacts
Search for a contact in your contact list, open the contact record, and click the Call button.
Desktop:
Mobile:
Transferring a call
Subscription plan availability: Cold call transfer is supported on all plans: Essential, Professional, and Enterprise. Warm call transfer is supported on Professional and Enterprise plans only.
If you need to route a call to another person, DialLink provides two transfer options.
With a warm transfer, you first speak with the recipient to provide context before completing the transfer.
With a cold transfer, the call is redirected immediately, and you disconnect from the conversation.
Desktop:
Mobile:
See Call transferring to learn more.
Putting a сall on hold
Subscription plan availability: Putting call on hold is supported on all plans: Essential, Professional, and Enterprise.
If you are on an active call and another call comes in, you can use the call hold feature to place the current call on hold and answer the new one. This allows you to manage multiple calls efficiently without disconnecting any caller.
Desktop:
Mobile:
Record a call
Subscription plan availability: Call recording is supported on all plans: Essential, Professional, and Enterprise.
Call recording allows you to capture an audio file of a call. It can be enabled manually for individual calls or configured to record calls automatically. Recorded calls are stored securely and can be accessed and reviewed at any time.
Desktop:
Mobile:
See Call recording to learn more.
Add participant to the call
Subscription plan availability: Group calling is supported on Professional and Enterprise plans only.
You can invite additional participants to an active call. This feature is useful for team discussions, quick decision-making, or resolving issues that require input from multiple parties.
Desktop:
Mobile:
Access call history
Subscription plan availability: Call history is supported on all plans: Essential, Professional, and Enterprise.
The call history section provides a complete list of your recent calls, including:
Incoming, outgoing, and missed calls
Call duration and timestamps
Filtering options by type and time range
This allows you to quickly track your past interactions and redial important numbers.
Desktop:
Mobile:
Access call timeline
Subscription plan availability: Call timeline is supported on all plans: Essential, Professional, and Enterprise.
The call timeline provides a detailed view of all events within a specific call, including call pickup, transfers, IVR selections, and hangups.
Desktop:
Mobile:
