If you want your AI agent to provide accurate and helpful answers about your business, such as service details, pricing, policies, or onboarding steps, you can connect it to a Knowledge base. This gives the agent context to deliver meaningful responses.
What is a knowledge base?
In DialLink, a Knowledge base is a collection of text or documents that the AI agent can use to answer specific questions. It is the agent reference sheet to find answers. For example, you can add:
A PDF with your pricing plan
A list of services and what’s included
Company policies or onboarding steps
Answers to common customer questions
Documentation that could be shared
When to use a knowledge base?
If you want to scale your support or handle more complicated queries, a knowledge base is a powerful addition. For example, when:
You want the agent to answer real customer questions (e.g., “What does the standard plan include?”)
You receive many frequently asked questions on similar topics
You want to give consistent, accurate answers across agents and conversations
What’s next?
Check out: