The Conversations tab provides a centralized view of all conversations across your account. Click Conversations in the top menu to access the tab.
Desktop:
Mobile:
Chat list and filtering
In the center, you'll see a list of recent message threads. Use the left panel to group conversations by number assignment, such as personal numbers, call queues, and auto-receptionists.
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Mobile:
Use the search bar above the conversation list to quickly locate certain threads by phone numbers.
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Mobile:
Apply filters (e.g., Read / Unread) to focus on specific types of conversations.
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Mobile:
Chat entry
Each conversation entry displays the contact’s name or number, a message preview, and a timestamp of the latest message.
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Mobile:
Click any entry to open the full conversation.
Chat details
Clicking on a conversation opens the full message history in the right panel. From there, you can:
Scroll through past messages
View timestamps
Send a new message as a reply
Desktop:
Mobile:
Tip. Click the Save as contact button to add unknown senders to your contact list.
Related resources
Sending a message: How to send SMS via the web app
Receiving a message: How to check for unread messages and view them
Before starting business messaging: Make sure your account is ready and compliant