Once the DialLink MCP Server is connected to Claude Desktop, you can handle real tasks through natural conversation. The AI will take action in your DialLink account.
This example shows how Claude can place a call via DialLink to cancel an appointment on your behalf and then confirm the outcome.
Ask Claude to place the call
You can phrase your request naturally, just as you would when talking to an assistant:
“Hey, could you please place a call to +11112223344 using the Outbound agent in DialLink to cancel the appointment scheduled for Wednesday? If they need any information from me personally, tell them that I’ll call them back.”
What Claude does
Finds the right agent
Claude checks which DialLink agents are available:
DialLink (dev):get_agents
It finds the Outbound agent, which is suitable for making the call.Places the call
Claude uses the DialLink MCP Server to create a new call:
DialLink (dev):create_call
A call is placed to the requested number, and Claude provides the call ID so you can track it.
Ask Claude about the results
After the call is completed, you can simply ask:
“How did the call go?”
Claude checks the call status through DialLink:
DialLink (dev):get_call
And then gives you a detailed outcome, for example:
Status: Finished
Duration: 39 seconds
Outcome: Appointment successfully cancelled
Key benefits
With the DialLink MCP Server, Claude goes beyond answering questions. It can take action in your DialLink account and give you back clear results.
This is just one example. You can also ask Claude to:
Make outbound sales calls.
Check if a customer answered.
Retrieve or update contact records.