Manage your Dialogue account

All you need to set-up and manage your Dialogue account. Contact support@dialogue.co if you need further assistance.

Adrianna Lemieux avatar Feodora Chouakri avatar Ricki Lebel avatar +1
30 articles in this collection
Written by Adrianna Lemieux, Feodora Chouakri, Ricki Lebel and 1 other

Create your Dialogue account

Get started: create your account.
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

How to start a consultation?

starting a consultation
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Reset your password

Password forgotten
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Migrating Your Account

I previously had access to Dialogue through a different employer or organization, how do I update my account to add my new coverage?
Feodora Chouakri avatar
Written by Feodora Chouakri
Updated over a week ago

Multi-Factor Authentication

About multi-factor authentication and how to set it up on your account.
Victoria Johnston avatar
Written by Victoria Johnston
Updated over a week ago

Trouble signing up as a university student

Coverage through a university or student insurance
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

App not available while located in Canada

The listed country in the App Store / Play Store is not correct
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

I'm not receiving a requested email

Firewall interference
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Access Dialogue

Where to access the service for medical questions
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Add your family members

If you have a family coverage you can add dependents (family members) to give them access to Dialogue.
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

How to change your child's name or date of birth (under 14)

change child's information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Edit your Dialogue profile

If you made a mistake while creating your profile
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Change your login email

You can now update your email address used to login to Dialogue
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Why does an account require a phone number?

Why add a phone number to your Dialogue account?
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Cancelling or changing an appointment

Cancelling or changing an appointment
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Mobile devices and browsers supported by Dialogue

Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

How to change the language of your Dialogue application:

Choosing the preferred language for your Dialogue application:
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Upload photo of ID in your account

How to upload your health card to complete your Dialogue account
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Enable notifications, locations, microphone and camera

Set-up your Dialogue account
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Edit your dependent's profile

Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Attach a file in the app

Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Medical questions

Medical questions should be asked on the application only
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Information about my Dialogue coverage

To get more information on your Dialogue coverage
Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

How to book an appointment

If you need to book an appointment with a care-team member.
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

How to change your name or date of birth

change personal information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Payments

Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

Add your credit card informations

Ricki Lebel avatar
Written by Ricki Lebel
Updated over a week ago

How to remove credit card information from your account

remove credit card information
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

How to sign out of the application

How to sign out of the app
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago

Contact Dialogue Support

Need help with your Dialogue account?
Adrianna Lemieux avatar
Written by Adrianna Lemieux
Updated over a week ago