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How are free gifts added to orders?
How are free gifts added to orders?
Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over 3 months ago

Gift Box allows you to use two different methods of adding free gifts to orders. Let's talk about their pros and cons and how they actually work.

1. Compatibility with all discount types

Once the gift offer is activated, Gift Box creates a duplicate of the gift product (so-called ghost product), sets its price to $0, and hides it from the storefront. When an order with a gift is created, the quantity of the original gift product is respectively adjusted (decreased).

Pros:

  • free gifts are visible in both cart and checkout

  • customers can apply discounts on top of free gifts at checkout

  • compatible with automatic discounts and any other types of discounts

  • gift can be rejected by the customer by removing it from the cart

  • works with multiple-currency checkout

Cons:

  • we're still ensuring compatibility with all themes. Not compatible with yours? Contact us via support@digismoothie.com or via chat in the bottom right corner and our team will be happy to assist you! :)

2. Compatibility with discount coupons only (draft orders)

This method leverages Shopify's draft orders API that helps Gift Box add free gifts to orders. Specifically, they're 100% discounted items, and there's no need to create duplicates of products that are given away to customers as free gifts.
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Pros:

  • works with the majority of Shopify themes out of the box

Cons:

  • gifts are not visible in the cart, only at checkout

  • not possible to combine free gifts with other automatic discounts or discounts automatically applied by other apps. Only discount codes can be applied on top of free gifts

  • not possible to purchase subscription products with free gifts

  • some discount settings are not supported when using the “Include the discount code field on the Gift Box pop-up” setting:

    • customer eligibility

    • discount usage

  • multi-currency checkout is not supported

If you're not sure which method is the right fit for your store, don't hesitate to reach out to our support via chat or email at support@digismoothie.com and our team will be happy to help you answer all your questions.

Your Digismoothie team

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