Gift Box

Tutorials and how-tos for Gift Box, the free gift management Shopify app

Tom Janu avatar Lucia Dvořáková avatar Ralph Trinidad avatar +3
35 articles in this collection
Written by Tom Janu, Lucia Dvořáková, Ralph Trinidad and 3 others
Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) about the Gift Box app.
Tom Janu avatar
Written by Tom Janu
Updated over a week ago

How can I contact you?

Tom Janu avatar
Written by Tom Janu
Updated over a week ago

Is Gift Box compatible with other discount apps?

At the moment, Gift Box is not compatible with other discount apps.
Santiago Herrera avatar
Written by Santiago Herrera
Updated over a week ago

Who is providing the pre-defined services (Gift Packaging, Extended Warranty) in the app?

Tom Janu avatar
Written by Tom Janu
Updated over a week ago

Are PayPal and other third-party payments supported?

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over a week ago

Can customers reject the free gift?

Tom Janu avatar
Written by Tom Janu
Updated over a week ago

A gift item went out of stock while a Free Product Choice offer is active

What happens when the inventory gets exhausted while a Free Product Choice offer is active.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Can the gift product be added to the cart page?

Can the gift product be added to the cart page?
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Why did Gift Box send an Order Edited email to my customer?

Learn how the Edit Order API fallback works.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Is it possible to display the Gift Box at checkout?

Is it possible to display the Gift Box at checkout?
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to delete or hide the existing free gift?

Tom Janu avatar
Written by Tom Janu
Updated over a week ago

How does Preview Mode work?

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over a week ago

Which free gifts I can offer?

Tom Janu avatar
Written by Tom Janu
Updated over a week ago

Can I change the widget location on my store?

Move the Gift Box app widget to your preferred location.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to find out which discount coupon was applied to the order

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over a week ago

Can I choose when the Gift Box pop-up should open?

Learn how to control when the Gift Box pop up opens in your store.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Does Gift Box work with out-of-stock products?

Gift Box working with out-of-stock product.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Are subscription products compatible with free gifts?

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over a week ago

Can I display product names as links?

Display product names as links so your customers will be able to read all information about the free product.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

Does Gift Box work with the Shopify multi-currency?

Shopify multi-currency works with the online store sales channels while Gift Box uses draft orders at checkout.
Christian Pineda avatar
Written by Christian Pineda
Updated over a week ago

Does Giftbox work with unpublished products?

Does Giftbox work with unpublished products?
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

If I uninstall and then reinstall the app, will the app remember my old settings?

Will Gift Box remember your old settings when uninstalled?
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago
How To's

How to prevent customers from getting free gifts when the discount decreases the threshold?

Learn how to make Gift Box calculate the total spend that your customers added to the cart with or without a discount code applied.
Sara Castrillon avatar
Written by Sara Castrillon
Updated over a week ago

How to enable discount code with free gift(s)?

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over a week ago

How to understand the performance summary section?

Gift Box performance: Its contribution to your store sales, and how your gift products performance is related to the sales on your store.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to create a Free Shipping Gift?

Create a Free Shipping gift to bring more sales.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to disable the app on specific themes?

Disable the app on specific themes to test it.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to customize the Gift Box pop-up texts and/or colors?

Learn how to make changes to the Gift Box pop-up appearance.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to control the number of gifts given?

Learn how to control how many gifts will be displayed to your customers.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How do I generate a sales report?

Learn how to generate a sales report for your store.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to identify orders with gifts from the app in my Shopify admin?

Know which orders have Gift With Purchase (GWP) from your Shopify admin.
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago

How to use an image other than the available icon options

Using an image other than the available icon options in Gift Box
Ralph Trinidad avatar
Written by Ralph Trinidad
Updated over a week ago