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Will families get duplicate emails if they have submitted an enquiry for each of their children?
Will families get duplicate emails if they have submitted an enquiry for each of their children?

Family communication with multiple children

Claire Wuoti avatar
Written by Claire Wuoti
Updated over a week ago

Often a family will submit enquiries for multiple children.

Funnel displays each child as an individual Lead. They can have the same guardians / families and be connected to their siblings, however the child (lead) progresses through the enrolment funnel singularly.

When you send out communications from Funnel, a family with multiple leads will receive an email per child (lead).

For example, if you are sending a reminder email about completing an application form, the parent will receive a separate email for each child that has an incomplete application form.

The email usually contains a link to the form, pre filled with the lead data from Funnel:

Once the email is sent, this activity is recorded against the lead.

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