If you're experiencing slow performance while using DAS, there are several potential reasons. This guide will walk you through the most common causes and how to troubleshoot them, helping you get back to using DAS at full speed.
Common Causes of Slow Performance
DAS may be running slowly due to:
✅ Cache buildup in your browser
✅ Slow internet connection or network issues
✅ Running DAS through a VPN
✅ Outdated browser, operating system, or hardware
✅ Hardware acceleration not enabled in your browser
Below, we’ll guide you step by step from the easiest fixes to more advanced troubleshooting.
Step 1: Clearing Your Browser Cache
A buildup of cached files can slow down web applications, including DAS. Clearing your cache can help refresh stored data and improve performance.
How to Clear Cache in Google Chrome:
Click the three-dot menu in the top-right corner of your browser.
Select Settings.
In the search bar, type "cache", then click on Clear Browsing Data.
Under Basic, check Cached images and files.
Click Clear Data.
Restart your browser, log back into DAS, and check if performance has improved.
For Other Browsers:
Firefox: Navigate to Settings > Privacy & Security > Clear Data and select Cached Web Content.
Microsoft Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
Safari: Click Safari > Preferences > Privacy > Manage Website Data and remove cached files.
Step 2: Check Your Internet Connection
A slow or unstable internet connection can cause DAS to lag. Here’s how to check:
Run a Speed Test:
Go to Google and search "Speed Test".
Click Run Speed Test on the first result.
If your download speed is below 10 Mbps, you may experience slow performance.
Check for Other Devices Using Bandwidth:
Large file downloads, video calls, or streaming services can slow down your network.
If possible, try using DAS on a different network to see if the issue persists.
Restart Your Modem & Router:
Unplug your modem and router for 30 seconds, then plug them back in.
Wait for your internet to reconnect and test DAS again.
Step 3: Check if a VPN is Enabled
Using a VPN (Virtual Private Network) can slow down DAS due to encrypted connections and rerouted traffic.
How to Check if a VPN is Active:
On Windows:
Click Start and go to Settings.
Navigate to Network & Internet > VPN.
If a VPN is listed and says "Connected," it is currently active.
Click Disconnect to turn it off and test DAS again.
On Mac:
Open System Preferences and go to Network.
Check if any VPN service is connected.
Click Disconnect if a VPN is enabled.
On a Browser-Based VPN (Chrome, Edge, Firefox Extensions):
Look for a VPN extension in the top-right corner of your browser.
Click on it and check if it is active.
If enabled, disable it and refresh DAS.
Step 4: Ensure Your Browser and OS Are Up to Date
Outdated software can cause performance issues in web applications like DAS.
Update Your Browser:
In Chrome, go to Settings > About Chrome, and install any available updates.
For Firefox, Edge, or Safari, visit their official websites to check for updates.
Update Your Operating System:
Windows: Click Start > Settings > Update & Security > Windows Update.
Mac: Click Apple Menu > System Preferences > Software Update.
Step 5: Enable Hardware Acceleration in Your Browser
Enabling hardware acceleration allows your computer to use the GPU for faster rendering of web applications.
How to Enable Hardware Acceleration:
🔵 Chrome & Edge:
Open Settings (click the three-dot menu in the top-right corner).
Type "acceleration" in the search bar.
Toggle Use hardware acceleration when available to On.
Restart your browser.
🟢 Firefox:
Go to Settings > General > Performance.
Check Use hardware acceleration when available.
Restart Firefox.
🟡 Safari:
Hardware acceleration is managed automatically.
Ensure macOS is up to date via System Preferences > Software Update.
Restart your browser and test DAS again. 🚀
Still Experiencing Issues?
If DAS is still running slowly after following these steps, reach out to our support team for further assistance.
💬 Chat with Support: Click the help (?) button in the bottom-left corner of your screen. Or if already talking to our Chatbot click the request team member button.
📧 Email Us: Contact our support team for further troubleshooting. customersuccess@dasintel.io
By following these steps, you can optimize DAS performance and ensure a smoother user experience. 🚀