FAQs

Do drivers need to install the mobile app?
No, drivers have multiple access options:
• Web app (no installation required)
• QR code from driver profile to launch the web app
• Equipment QR code to access equipment documents (documents must be marked as Public)

What is the Company ID (Comp ID) for login?
The Comp ID is a unique identifier set for your company. Drivers need this ID to log into the mobile app.

My driver can’t log in. What should I do?
Ensure they are using the correct Company ID, username, and password. If the issue persists, verify their account status in the admin panel.

My driver got a “not allowed to log in” error. Why?
This usually means incorrect login credentials. Confirm Comp ID, username, and password. Contact support if it persists.

How can a driver change their password?
On the login form, click “Forget Password?”, enter the email address, and reset the password.

After the app update, drivers only see a white screen. What now?
Ask them to uninstall and reinstall the app. If the issue persists, clear cache or contact support with device details.

I can’t add a driver email—it says it’s already used.
The email may be in use under another company. Use a different email or contact support to remove it.