Q: How do I move a unit from Trailers to Vehicles?
A: Units are locked to the category (vehicle or trailer) they were first created in. If a unit was added under Trailers but needs to be in Vehicles, you’ll have to:
Deactivate or delete it under Trailers.
Re-add it under Vehicles with the same or a new name.
Q: Can I change equipment type (e.g., trailer to vehicle)?
A: No, the system doesn’t allow changing type. You’ll need to remove the incorrect entry and re- add it under the correct type. This ensures documents and reporting remain accurate.
Q: What if tuck or trailer that I need to assign is not on the list ?
A: Please go to truck / or trailer table, search for truck / trailer to see if its assigned to another driver. If it is remove it from other driver first. Than go back to current driver and assign.
Q: Why are my trailers not syncing from Samsara to Digital Permit Book, and how can I fix this issue?
A: Please make sure samsara integration is connected. If its connected, please wait for support to look into it.
Q: When I enter a new unit, it says it exists but I can’t see it. Why?
A: If you get an “already exists” message, the unit is likely inactive. To check:
Go to Equipment > Vehicles/Trailers > Inactive tab.
If you find it there, you can reactivate it. If you can’t find it, try renaming the unit slightly or contact support to investigate.
Q: How do I find documents from a deactivated vehicle?
A: Documents remain linked even if a unit is inactive. To retrieve them:
Go to Equipment > Vehicles > Inactive tab.
Select the inactive vehicle. 3. Open the Documents section.
Q: Why do trailers disappear after saving?
A: This can happen if the trailer was accidentally marked inactive. Check under the Inactive tab. If the issue continues for more than 15 minutes, contact support and provide the trailer ID and driver ID so they can trace the sync error.