FAQs - Change/Forgot Password
Q I forgot my password and i can't login, what should i do?
If you forgot your password and you can login to your account, follow the below steps to reset your password and login to your account.
Step 1: On the login form, click "Forget Password"
Step 1: On the login form, click "Forget Password"
Step 2: Enter the email you used in registering and click "Reset Password". A "Reset Password" email is sent immediately to the email provided.
Step 2: Enter the email you used in registering and click "Reset Password". A "Reset Password" email is sent immediately to the email provided.
Email has been sent.
Step 3: After clicking the button in the email, you are then taken to set a new password and confirm.
Step 3: After clicking the button in the email, you are then taken to set a new password and confirm.
After adding new password and confirming, click on "Set Password".
Step 4: Password updated successfully. Now login with your new password.
Step 4: Password updated successfully. Now login with your new password.
Enter email and new password
Select a way to login. Email/SMS/Authenticator app.
Pop-up for code.
Enter code sent to registered email.
You're taken to Client View.
Email of sign in detected is also sent to your email.
Q: I didn't forget my password but i want to change it, how do i?
You can change your password in your User Profile. Follow the steps below to change your password.
Step 1: From your Client View, go to your User profile on the sidebar.
Step 1: From your Client View, go to your User profile on the sidebar.
Step 2: In your user profile, enter your current password, enter a new password, confirm it and click on "Confirm New Password"
Step 2: In your user profile, enter your current password, enter a new password, confirm it and click on "Confirm New Password"
Step 3: Change of password confirmed and a confirmation email is sent to you.
Step 3: Change of password confirmed and a confirmation email is sent to you.
Email of confirmation
Q: How long does it take to receive the password reset email?
It should arrive in a few minutes. Check your spam folder if delayed.
Q: Can I use SMS to reset my password?
Yes, SMS verification is only an option during login not for reset.
Q: What should I do if the password reset email doesn’t arrive?
Ensure you check your spam folder or try requesting the reset email again.
Q: How secure is the password reset process?
Diligentsia uses encryption and secure verification methods to protect your account. You can check out more on how secure your info is here
Q: Can I reset my password without logging in?
Yes, use the “Forgot Password” option on the login page.
Q: Can I reset my password using my phone number?
Password reset is only possible through email. Email, SMS and authenticator are for 2FA for securing your account.
Q: Can I reset my password without logging in?
Yes, use the “Forgot Password” option on the login page.
Q: Is there a character limit for the new password?
Yes, ensure your password meets the platform's security requirements for length and complexity.
Q: What happens after I reset my password?
You can immediately log in with the new password and will receive a confirmation email.
Q: Can I change my password anytime?
Yes, you can change your password anytime through your User Profile.
Q: Is there a limit to the number of times I can change my password?
No, there is no limit to the number of times you can change your password.
Q: What happens if I enter the wrong password multiple times?
Your account may be locked temporarily.
Q: Do I need to use two-factor authentication (2FA)?
You can enable 2FA for added security through your profile settings.
Q: What should I do if I lose access to my email for password recovery?
Contact support@diligentsia.co.uk for alternative recovery options .
Q: Can I change my password without triggering a confirmation email?
No, a confirmation email is automatically sent after any password change.
Q: Is there a way to view the history of my password changes?
Yes.
Q: What should I do if I suspect someone else is changing my password?
Immediately contact support to secure your account and review activity logs.
Troubleshooting FAQs: Change/Forgot Password
Q: What should I do if I don’t receive the password reset email?
A: Check your spam or junk folder. If it’s not there, try requesting the email again or ensure you entered the correct email address.
Q: How long does it take to receive the password reset email?
A: The reset email should arrive within a few minutes. If delayed, check your spam folder or ensure your email server is functioning.
Q: What if I no longer have access to the email address associated with my account?
A: Contact support@diligentsia.co.uk for alternative recovery options.
Q: Can I reset my password without logging in?
A: Yes, use the “Forgot Password” option on the login page to reset your password via email.
Q: Can I reset my password using my phone number?
A: No, password reset is only possible through email. Phone numbers are used for two-factor authentication (2FA) during login.
Q: What should I do if I forget my password and can’t reset it?
A: Contact support@diligentsia.co.uk for further assistance in recovering your account.
Q: Is there a character limit for the new password?
A: Yes, your new password must meet Diligentsia’s security requirements for length and complexity, as outlined during the reset process.
Q: Can I change my password anytime?
A: Yes, you can change your password anytime through your User Profile.
Q: Is there a limit to how often I can change my password?
A: No, there’s no limit to the number of times you can change your password.
Q: What happens if I enter the wrong password multiple times?
A: Your account may be temporarily locked as a security measure. Wait a few minutes before trying again or reset your password.
Q: Will I receive a notification after changing my password?
A: Yes, a confirmation email will be sent to your registered email address after any password change.
Q: Can I change my password without triggering a confirmation email?
A: No, a confirmation email is automatically sent for security purposes after any password change.
Q: What should I do if I suspect unauthorized changes to my password?
A: Immediately contact support@diligentsia.co.uk to secure your account and review activity logs.
Q: What should I do if I lose access to my account due to 2FA issues?
A: Contact support@diligentsia.co.uk for assistance in recovering your account.
Q: Is the password reset process secure?
A: Yes, Diligentsia uses encryption and secure verification methods to protect your account. Learn more in our Data Security article.
Q: Can I view the history of my password changes?
A: No, password history is not available for security reasons.
Q: Can I reset my password without using the "Forgot Password" option?
A: Yes, you can change your password from your User Profile.
Q: What happens if I close the reset password page before setting a new password?
A: You’ll need to restart the password reset process by requesting a new email.
Q: Can I disable 2FA when resetting my password?
A: No, 2FA settings remain unchanged during the password reset process. You can update 2FA settings separately in your User Profile.
Q: What if I accidentally delete the reset password email?
A: Request a new password reset email by repeating the "Forgot Password" steps.