User account locked (Access Hosted Clients)

The Hosted Logon Self-service site / portal has a function to enable an account to be unlocked.
​
Go to the following website and then select the Unlock Account option:
​
​https://changemypassword.accessacloud.com
​
If that does not resolve it for you, then please raise a new case online and reference the title of this article and please include details of the user affected.