Skip to main content
All CollectionsGuides for dashboard.dispel.ioAdmin How To GuidesVirtual Desktop Guides
How To: Troubleshoot VDI Networking (Admin)
How To: Troubleshoot VDI Networking (Admin)

Follow this guide to troubleshoot a VDI that cannot reach expected endpoints

Matt Fulk avatar
Written by Matt Fulk
Updated over 2 years ago

If a VDI is having trouble reaching expected endpoints then these are the two simplest ways of diagnosing the problem.

  1. Check the VDI's static IP

    1. open a command prompt on the VDI and run ipconfig

    The 10.8.0.X address should match the assigned IP for the user that reserved the VDI (found via the image below)

    This private IP is how ACLs are applied, so if it is wrong then the ACLs for the VDI will be wrong.

  2. Ping to confirm VPN access: ping 10.8.0.1

    1. If this ping fails then it means the VDI is not connected to the region.

In both cases reserving a new VDI should resolve your issue. If both tests pass, or consistently fail, and you still have issues please reach out to dispel to diagnose a deeper problem via the chat bubble in the bottom right or by sending an email to support@dispel.io.

Related Articles
How To: Reserve and Access a Virtual Desktop (VDI User)
How To: Reserve and Access a Virtual Desktop (User)
How To: Create Devices (Admin)
How To: Troubleshoot Device Connectivity
Did this answer your question?