Welcome to Dispel! This article is for those who will need to use Dispel to access remote site devices. This guide covers:

An admin will need to invite you to the Dispel platform. Once invited, you will be emailed a link that will lead you to the account creation page. Open this link in a web browser.

Enter your name which will be used across the Dispel dashboard, and click Continue

Set your password in line with the password security policies shown.

If your organization has MFA (Multi-Factor Authentication) required, you will then set up your account with a one-time password service

Save your recovery codes if using MFA.

Scan the QR code or enter the code provided in a one-time password service such as Microsoft Authenticator, Duo, Google Authenticator, or 1Password and then enter the one-time password provided to you.

You are now ready to use Dispel! In the next section we'll review how to request access to resources and how to use them.

Navigate to https://dashboard.dispel.io in a web browser and enter your credentials.

You should now be presented with the request access form. Enter your name to confirm your identity and click Confirm Identity

Select the facility that you will need to access and click Submit Facility. If you do not see the proper facilities on this screen, reach out to your administrator for assistance.

On this screen, you will state your reason for needing access. This will be included in the request to your administrators and access approvers. After filling out the box, click Submit reason for access

On the calendar page, select the day and time that you will need this access until, and then click Submit requested time. Within this window of time, you will be able to connect without further requests.

On this page, you will review your request info to ensure all necessary information is correct. After verifying the information, click Send access request.

Congratulations, your access request is sent to the admins! At the bottom, you can see the list of admins who have received the access request email, as well as a direct link to your request that you can send to additional admins.

You will receive an email after the admin approves the request. Hit Refresh and you will be able to connect.

During approved access windows, you will be able to connect with Dispel with a virtual desktop.

Your desktop will automatically reserve. After the desktop has finished reserving, you should see the screen below, with a big purple "Quick Connect" button on top.

Click the Quick Connect button to access the virtual desktop.

After clicking Quick Connect, a download will begin for an RDP file. Click this file to open the RDP client and access the desktop. Your Virtual Desktop's password will also automatically be copied to your clipboard.

After opening the RDP file, you can simply paste your password and click Continue.

Troubleshooting tip: If your RDP client does not prompt you for credentials or instead displays an error, please make sure that you have all other VPNs or proxies turned off, and click Quick Connect once more. Note that this virtual desktop is locked down by IP, meaning that only your local device will be able to access it.

Proceed through alert messages that your RDP client gives you.

You should shortly be taken to the virtual desktop to perform your tasks. From here you can access all devices that you are given permission to.

When you are all done with your virtual desktop, you can return to the dashboard and simply click Destroy and then Yes, destroy when asked to confirm. If the virtual desktop is not manually destroyed, it will be deleted automatically when it reaches its expiration time.