Context: You are a customer who would like Dispel’s ServiceNow Integration to access, edit, an update a specific table.
Goal: Provide Dispel with the necessary information.
Log in to ServiceNow at https://<instancename>.service-now.com
Navigate to the table you’d like to provide
Copy the URL and send it to your Dispel Contact
Give this table an alias, and send it to your Dispel Contact
NOTE: This alias is how your users will refer to this table when creating an Access Window whose data is to be injected into the table. PLEASE make sure that the alias you send us is, caps-sensitive, the exact word/phrase your users will be inputting into their Access Windows description.
Select a column from said table whose contents you would like to exclusively be Access Windows data (i.e. Description, Access Window, etc).
Please note, we will be writing to this column.
Select a column from said table by which you would like to identify which row to update with Access Windows data (i.e. Name, Number, etc).
Please note, we will only be reading from this column.
Send the names of those columns to your Dispel Contact.