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How to Write an Access Window Description that Will Push to ServiceNow
How to Write an Access Window Description that Will Push to ServiceNow
Fred avatar
Written by Fred
Updated over 4 months ago

IMPORTANT: In every aspect of this guide, the “Table=” component of the Access Windows description is ONLY necessary if your organization has multiple tables associated with a given facility. In all other cases, that part is completely optional.

Syntax:

Option A - Update an Existing Table Entry:

SN,Table=Table Name,Entry=Value, (Anything you want can go here)

OR

Option B - Add a New Table Entry:

SN,Table=Table Name, (Anything you want can go here)

Examples:

Option A - Update an Existing Table Entry:

SN,Table=Table1,Entry=1234, (Anything you want can go here)

SN,Table=The Table,Entry=Please fix!, (Anything you want can go here)

OR

Option B - Add a New Table Entry:

SN,Table=Table1, (Anything you want can go here)

Key:

Table Name = The alias you have provided to Dispel by following the instructions in this guide.

Entry = The identifier for the row we are updating.

Example: We want to inject Access Window data into the Description of the third entry in this table. You have already informed Dispel that you’d like Access Window data injected into the Description column, and that you will identify entries to update exclusively in the Number column. So, you write in the Access Window description:

SN,Table=Table Name,Entry=DOCA0001150

IMPORTANT:

  • After the last comma in either your 3-component list in Option A (3 total commas) or 1-component list in Option B (1 total comma), anything goes. You can type any combination of letters, characters, and numbers with no issue

  • For the script to work, it is imperative that you do NOT have any spaces after commas between list entries.

    • HOWEVER, spaces within Table Name and Value are absolutely acceptable and encouraged. If your Table Name or Value is multi-word, type them out normally with spaces.

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