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Accidental Purchase

Updated over 4 months ago

⚠️ Accidental Purchase

Investing through an online platform like DealMaker requires multiple steps, confirmations, and signed agreements — but we understand that sometimes an investor may change their mind or believe a submission was made in error.

This article explains what happens if you think you've made an investment by mistake, and what your options may be depending on the status of your investment.

🧾 Investments Are Binding Once Finalized

Once your investment has been:

  • Submitted through the platform

  • Signed and accepted by the issuer

  • Paid and processed

  • And (in many cases) issued as shares

…it is considered final and legally binding under securities law.

This means:

  • Refunds are not typically available after an investment has been accepted

  • Once securities are issued, your ownership is recorded and cannot be reversed

❓ What If I Made a Mistake?

If you believe you submitted an investment in error, please:

  1. Act quickly — contact DealMaker Support or the issuer immediately

  2. Include your full name, email, offering name, and reason for your concern

  3. If your payment hasn’t processed yet or the issuer hasn’t countersigned your subscription, it may still be possible to stop or void the investment

📌 Timing is critical — once shares are issued, changes or reversals may no longer be permitted.

💸 Can I Get a Refund?

Refunds are not guaranteed and are at the discretion of the issuer, particularly once funds have been transferred or the offering has closed.

If your investment has not been accepted or is still under review:

  • You may be able to cancel or withdraw it by contacting support quickly

  • For investments processed through escrow, your funds may be returned if the deal doesn’t close or meet its minimum threshold

🔗 Related Article: Who Has My Money?

📬 What to Do Next

  • Check your email and dashboard for your investment status

  • Contact DealMaker Support or the issuer directly

  • If shares have been issued, you may need to pursue a private transfer or resale, subject to offering terms and applicable laws

🔗 Related Article: How Can I Sell My Shares?

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