⏳ Refund Timelines
If a refund is issued following an investment on DealMaker, the timeline for receiving your funds can vary depending on the payment method, deal structure, and status of the offering at the time of your request.
This article outlines what to expect and what may impact how quickly your money is returned.
🧭 When Are Refunds Possible?
Refunds may be issued if:
Your investment is still under review and has not yet been accepted by the issuer
The offering did not meet its minimum funding goal
The deal is canceled by the issuer
You are eligible to cancel under the offering’s withdrawal terms
A refund is approved by the issuer at their discretion (e.g., for an error or duplicate investment)
🔗 Related Article: Requesting a Refund
⏱️ How Long Do Refunds Take?
Payment Method | Estimated Refund Timeline |
Credit Card | 5–10 business days after refund is issued |
ACH Transfer | 5–10 business days after refund is issued |
Wire Transfer | Varies by bank (typically 7–15 business days) |
Escrow-Linked Refunds | May take up to 30 days depending on release timing and third-party processing |
📌 Refunds are not instant — funds must be released, verified, and cleared by multiple parties including banks, processors, and/or escrow agents.
🏦 Why Refunds Take Time
Escrow holds: For offerings using an escrow account, the escrow agent must process the release of funds after receiving proper instructions
Bank delays: Refunds to bank accounts or credit cards depend on your financial institution’s internal timelines
Verification steps: Additional review may be needed to confirm identity or match payment records before a refund is approved
📬 How Will I Know When My Refund Is Processed?
Once a refund is approved and initiated:
You’ll receive an email confirmation from DealMaker or the issuer
Your DealMaker dashboard may update to reflect the change
You may receive a separate refund notice from Stripe (if your original payment was processed through Stripe)
❓ Need Help?
If it has been more than 15 business days since you were notified of a refund and you haven’t received the funds:
Check with your bank or card provider
Review your DealMaker dashboard for any pending documentation
Contact DealMaker Support for assistance