📬 Post-Investment Support & Updates
Once your investment has been submitted and accepted, you may have follow-up questions — such as how to contact the company, update your personal information, or manage your records. This article outlines the most common post-investment support needs and how to address them.
🤝 How Do I Contact the Company I Invested In?
If you have questions about:
The company’s business operations or fundraising progress
Timing for share issuance
Offering terms or updates
Ongoing shareholder communications
You’ll want to contact the issuer’s investor relations representative.
To find their contact information:
Log in at portal.dealmaker.tech
Navigate to “My Companies”
Select the relevant offering
Look for Investor Contact Information listed on the dashboard or documents tab
📌 DealMaker does not provide updates on behalf of the issuer.
🏠 How Do I Change My Address or Investment Information?
To update your contact details (email, address, phone) or correct personal information:
For basic contact changes:
Visit your Investor Dashboard
Navigate to your account profile or the specific investment
Edit your personal details if the fields are open
For locked fields, contact DealMaker Support or the issuer directly
For more complex updates:
Entity structure or ownership changes
Banking or payment details after submission
Corrections to your subscription agreement
Contact the issuer’s support team or submit a request to DealMaker Support
🔁 What If I Need to Update Information After the Deal Closes?
Once an offering is closed, any updates related to share ownership (e.g., name changes, transfers, lost documents) are typically handled by the issuer or their transfer agent (such as DealMaker TA, if applicable).
In these cases, your Engage Portal may be the best place to:
Confirm your shareholder status
Access your share certificate
Update contact information used for ongoing communications
🔗 Related Article: DealMaker’s Engage Portal
🧾 Need Help with Your Investment Portal?
For issues with accessing your investment dashboard, uploading documents, or viewing files:
➤ Or contact our team directly through the support request form