DealMaker Shareholder Services: Common Investor FAQs

You can find your book-entry statement within your DealMaker account.

Congratulations! Your investment has been accepted. You will receive your securities digitally in the form of a "book-entry statement" accessible through the DealMaker Engage Portal.

The timeframe for issuing your securities can vary depending on factors like the size of the raise and the issuer's decisions. While shares are typically issued shortly after acceptance, it's best to contact the company directly for a more accurate timeline.

Determining the market value of your shares in a private company can be a bit different than finding the value of publicly traded stocks.

Here's why:

To find out the market value of your shares, the best source of information is the company you invested in. They have access to their own internal financial data and can provide you with an estimate of the current value.

For publicly traded shares, you can consult your broker for current pricing information.

It's normal to want to see your investment reflected in your DealMaker account! Here's what to do:

1. Check if you purchased through DealMaker:

2. Contact the issuer:

You can get the status of your investments by signing into your DealMaker account and going to your Dashboard. Via the Dashboard, you will see all of the offerings you have invested in, as well as the status of each of your investments. If DealMaker is appointed as transfer agent, and DealMaker issues the shares you will have a document uploaded to your Dashboard reflecting your “Book Entry Statement.”

Here is the sign-in link: https://app.dealmaker.tech/users/sign_in

What is the “Pending Acceptance” Status?

If your investment is in Pending Acceptance status, no action is needed from your end. The company you're investing in must now accept your investment. Timing for acceptance varies, and it is recommended to contact the issuer's investor support team to understand when acceptance may occur.

If you wish to unsubscribe for any reason, you may do so in two ways: (1) by unsubscribing from the email, or (2) by updating your profile settings.

You can unsubscribe from email correspondence from your reminder email. If you open your email and scroll down, you will find a green "unsubscribe" button. This button will direct you to the "Notifications" page on your DealMaker account. You can unselect all of the notifications you wish to stop receiving.

To update your profile settings, first log in to your DealMaker account. From the dashboard, scroll to the top right corner of your page and click on your name/email. Select "Profile". Navigate to the left side of the page and click on "Notifications". You can unselect all of the notifications you wish to stop receiving.

If you would like to be removed from a deal altogether, please contact the company you invested with.

Don't worry, it happens! Here's how to reset your DealMaker password:

If you haven't set up a password yet:

If you would like to change the email associated with your DealMaker account, you can do so by logging into your account (https://app.dealmaker.tech/users/sign_in) selecting your name from the top-right corner, and from the dropdown menu, clicking on the “Your Profile” button.

In the next screen, click on the “Email” tab from the left-hand menu, and enter the new email address you want to use.

Important note: You are only able to update your email to one that is not associated with any DealMaker account. If you are looking to merge two accounts, please contact us at info@dealmaker.tech.

Need to update your contact information or make changes to your shareholdings? Here's how:

Access your Shareholder Actions:

Choose your action:

Important Note: Changes made to your shareholdings in one company will not affect shareholdings in other companies.

For more detailed instructions, please refer to this article.

Need to transfer your securities or make changes to your shareholdings? Here's how:

Access your Shareholder Actions:

Choose your action:

Important Note: Changes made to your shareholdings in one company will not affect shareholdings in other companies.

For more detailed instructions, please refer to this article.

Please note that DealMaker does not have the option to assign beneficiary designations that enable automatic transfer upon death, Transfer-on-Death. However, we can add the beneficiary to the account registration as a joint holder. Upon the death of the primary account holder, the surviving joint holder must formally initiate the transfer upon death process to assume sole ownership of the shares.

Selling private securities can be different from selling publicly traded stocks. You'll need to understand the specific terms of your investment, as there may be restrictions in place.

Here's what you need to know:

To determine how to sell your securities, you should contact the company you invested in. They can provide you with specific information about:

Important Reminder: It's crucial to understand the terms and conditions of your investment, including any resale restrictions, before you attempt to sell your securities. Your financial advisor can also provide guidance on navigating these complexities.

What are Bonus shares?

Bonus shares are a type of perk or benefit that issuers sometimes offer their investors as a further incentive to invest in their company.

DealMaker Shareholder Services can service the three most common types of bonus share structures. Please refer to this article here to understand more about the different structures.

How many bonus shares do I own (if any)?

If the Bonus Shares have been issued, they will be reflected on the “Book Entry Statement” available on the Engage Portal. If you do not see the Bonus Shares reflected, please inquire with the issuer on the status of your bonus shares

What is a Stock Split and How does it work?

A stock split is a corporate action in which a company divides its existing shares into multiple shares. The number of shares increases, but the total value of the shares remains the same.

Stock splits are typically done to make shares more affordable for smaller investors and to increase liquidity in the market. When a stock split occurs, the price per share decreases proportionally to the split ratio. For example, in a 2-for-1 stock split, each shareholder receives two shares for every share they previously held, effectively cutting the price per share in half. Similarly, in a 3-for-1 stock split, each shareholder receives three shares for every one share they previously held, reducing the price per share to one-third of its pre-split value.

Stock splits do not change the overall value of an investor's holdings. For example, if an investor-owned 100 shares of a company valued at $100 per share before a 2-for-1 stock split, they would own 200 shares after the split, with each share valued at $50. Despite the increase in the number of shares, the total value of their investment remains the same.

Stock splits are purely cosmetic and do not affect a company's financial position or its market capitalization. They are often seen as a positive signal by investors, as they can indicate management's confidence in the company's future growth prospects. Additionally, stock splits can increase trading activity and liquidity in the stock, as more investors may be attracted to the lower share price.

How many shares do I have post-split (if applicable)?

Calculating your post-split shares depends on the type of split (forward or reverse) and the split ratio. Here's how you can calculate your post-split shares for both scenarios:

Private securities are not traded on a public market and therefore, are ineligible for deposit with a trading or stock application.
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Can you help update the registration or transfer shares that are registered in my IRA account?

Unfortunately, DealMaker transfer agents are unable to directly execute share transfers or update registrations for shares held in IRA accounts. This limitation is due to the special nature of IRA-held assets.

For any changes or transfers related to IRA-registered shares, please follow these steps:

Your IRA provider is the authorized entity for managing changes to assets held within your IRA account. They have the necessary procedures in place to ensure all transactions comply with IRA regulations. However, we can accept instruction from the IRA or broker or custodian to transfer the shares.

Please contact your broker/dealer to determine how this is handled. You will need to provide your book entry statement to your broker/dealer, this should provide all of the information needed for them to move your shares. However, DealMaker Shareholder Services can accept instruction from the brokerage to transfer the shares.

We exclusively offer digital certificates and do not issue physical ones. As an SEC-registered transfer agent, we electronically record book-entry shares, eliminating the need for paper certificates. This modern method provides enhanced convenience, significantly reduces loss or theft risks, and facilitates easier management and faster transactions compared to physical certificates.