Case Support Service Levels
Often clients require additional professional takedown support. The standard takedown service does not include phone or email support. All communication regarding your professionally managed takedown request occurs through the DMCA.com Online Protection Portal. For clients needing a higher level of contact and connection with DMCA.com Takedown professionals, DMCA.com offers two other monthly professional service programs:
Bronze Case Support Service - $299/month - three or less cases per month
Support includes:
Unlimited phone support up to 2 hour of talk time with your DMCA Takedown Case Professional
Unlimited case comment support with your DMCA Takedown Case Professional
Search conclusions from DMCA Takedown professional
Up to 5 Professional Takedown case preparations
10% discount on all takedown case pricing
3 internal support cases with replies - need an answer to a question?
Make a - case and you get front of line support for a reply back.
Email DMCA.com for Bronze Level Professional Case Support signup.
Silver Case Support Service - $499/month - 5 to 10 cases per month
Support includes:
Unlimited phone support up to 2 hours of talk time with your DMCA Takedown Case Professional
Unlimited case comment support with your DMCA Takedown Case Professional
VIP - "Front of Line" email support with your DMCA Takedown Case Professional
Search conclusions from DMCA Takedown professional
Up to 5 Professional Takedown case preparations
15% discount on all takedown case pricing
5 internal support cases with replies - need an answer to a question?
Make a case and you get front of line support for a reply back.
Email DMCA.com for Silver Level Professional Case Support signup.
Enterprise Case Support Service - $TBD/month - unlimited cases per month
Support includes:
This is a quoted service depending on the needs of the client and case load management.
Please contact us for a customized service fit.
Email DMCA.com for Enterprise Level Professional Case Support signup.
If you have any further questions, please submit a question and we will be happy to answer.