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Docket for Slack

Docket helps your team ask questions and get instant answers, right in Slack.

Bobby Isac avatar
Written by Bobby Isac
Updated over a year ago

In this article:

  1. Learn how to connect Docket to your Slack account

  2. Learn how to ask questions to Docket in Slack (It’s easy)

  3. Security and compliance

Note:

  1. Only admins can connect Docket to Slack

  2. Admins will need to allow Slack to fetch relevant information from Slack.

  3. Docket will index Slack conversations from the allowed channels.

Connecting the Slack app with Docket

  • While signing up or in the settings page under integrations, click on ‘Connect’ to add Slack.

Connect Slack during onboarding
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Or
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Connect Slack from the setting page

  • When prompted, click ‘Allow’ to grant Docket access to Slack.

  • Once you're done with the above step. You can add Docket to any channel in Slack:

    • Go to the integration tab in a channel of your choice

    • Click on "Add apps"

    • Search for and add the Docket app

    • That's it, you're ready to go

  • .To remove Docket from a channel

    • Go to the integrations tab in the Docket webapp

    • Look for the Slack integration and simply delete the channels you want to remove

Asking Docket questions in Slack

Note: Docket will provide both verified and unverified responses to your questions.

  1. To ask a question, tag Docket by typing ‘@docket’, followed by your question.

  2. Docket will share both verified and unverified responses, instantly.
    ​
    ​Here’s an example question: “@Docket, what is Slack Connect?"

Docket for Slack is secure and compliant

  1. Access controls
    Admins in Docket can choose which channels Docket retrieves answers from, so you can maintain confidentiality of knowledge contained in certain channels.

  2. Data separation
    Docket is SOC 2 Type 1 certified. Our LLMs do not train on any of your data nor do we share it with any third party.

  3. Data privacy
    We utilize AWS as our cloud service which meets the highest standards of data privacy and compliance. Read more here.

  4. Ingestion API
    Docket utilizes "conversations.history" and "conversations.replies" APIs to retrieve Slack conversations.

  5. Third Party LLM (OpenAI)
    We utilize OpenAI to process chats but only after stripping out personally identifiable information and we do not cross train any of the LLMs using customer data.

As always, if you have any questions or need help with Docket for Slack please write to us at support@docketai.com.

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