Docket for Slack | Docket Help Center

In this article:

Note:

Only admins can connect Docket to Slack
Admins will need to allow Slack to fetch relevant information from Slack.
Docket will index Slack conversations from the allowed channels. [We do not train on your data].

Connecting the Slack app with Docket

Once you're done with the above step. You can add Docket to any channel in Slack:
- Go to the integration tab in a channel of your choice
- Click on "Add apps"
- Search for and add the Docket app
- That's it, you're ready to go
To configure which channels Docket will respond in
- Go to the integrations tab in the Docket web app
- Look for the Slack integration and click on the gear icon
- You can configure the channels or remove a channel from here

Note: Docket will provide both verified and unverified responses to your questions.

To ask a question, tag Docket by typing ‘@docket’, followed by your question.
Docket will share both verified and unverified responses, instantly.

Here’s an example question: “@Docket, what is Slack Connect?"

Access controls
Admins in Docket can choose which channels Docket retrieves answers from, so you can maintain confidentiality of knowledge contained in certain channels.
Data separation
Docket is SOC 2 Type 1 certified. Our LLMs do not train on any of your data nor do we share it with any third party.
Data privacy
We utilize AWS as our cloud service which meets the highest standards of data privacy and compliance. Read more here.
Ingestion API
Docket utilizes "conversations.history" and "conversations.replies" APIs to retrieve Slack conversations.
Third Party LLM (OpenAI)
We utilize OpenAI to process chats but only after stripping out personally identifiable information and we do not cross train any of the LLMs using customer data.
Here is a link to our privacy policy and terms.

As always, if you have any questions or need help with Docket for Slack please write to us at support@docketai.com.