Q: Why am I not getting emails from Dockwa?
A: If you're not seeing Dockwa emails in your inbox, your email address may have been added to our blocklist. This can happen for a few reasons:
Your email provider marked Dockwa messages as spam
Your email server bounced our emails too many times (for example, if your inbox was full)
Q: How can I fix this?
A: First, check your spam or junk folder to see if Dockwa emails were misclassified. Then, ensure your email provider has authenticated Dockwa's sender domain based on their requirements.
If you’ve already checked your spam folder and still aren’t receiving messages, reach out to our Support Team. We can help remove your email from the blocklist.
📧 Submit a Dockwa Support ticket here.
Let us know the email address you’re having trouble with, and we’ll investigate.
Before contacting us, please:
Double-check that Dockwa domains aren’t blocked in your email settings
Review your junk or spam filters
Q: How can I prevent this from happening again?
A: Add these domains to your contacts or safe sender list:
@dockwa.com@messaging.dockwa.com
Our emails come from:
Dockwa (mayday@dockwa.com)
Any address ending in
@messaging.dockwa.com
Please review the following article to learn how to safelist domains to ensure Dockwa emails are always received:
Extra tip: Use email authentication settings (for advanced users)
If you're managing a business or marina inbox, we recommend verifying that your domain uses SPF, DKIM, and DMARC records. These authentication protocols help ensure emails from Dockwa aren’t mistakenly filtered out.
Regularly checking spam and junk folders, alongside maintaining email authentication protocols like SPF/DKIM/DMARC, can further mitigate delivery problems.