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Why can't I find my reservation?

How reservation statuses affect visibility and steps to locate your reservation in your Dockwa account

Updated over 2 months ago

Any reservation made on the Dockwa website or Dockwa App should appear in your account under Trips. Instructions on how to view your reservations can be found here: View Requested and Past Reservations


Reservation Statuses

Reservations in Dockwa may have different statuses, which affect where they are displayed:

  • Pending โ€“ Your request has been submitted and is awaiting review by the marina.

  • Confirmed โ€“ Your request has been approved by the marina.

Understanding these statuses will help you locate your reservations more easily.


Common Scenarios

  • Confirmed but Missing
    If you booked online through Dockwa, received a confirmation email, but still cannot find your reservation in your account, please submit a Dockwa Support ticket here.

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