To enable ACH payments within the Dockwa system, you'll need to connect and verify your U.S. bank account.
This article goes over the steps for instant verification, which is the fastest way to connect your account. With instant verification, you securely log in to your bank through Dockwa to confirm your account details.
If your bank isn’t supported, or if you prefer not to use instant verification, you can follow our manual verification process, which takes a few business days.
Step-by-Step Instructions
Step 1:
Log in to your Dockwa account and click your Name/Initial in the upper right-hand corner.
Step 2:
Click on Settings and select Payment Methods, or go directly here.
Step 3:
Select the Add New Payment Method Button.
Step 4:
Choose a Verification Method:
Instant Verification: Search for your bank. You'll be redirected to your bank’s site to authenticate instantly.
Manual Verification (Micro-Deposits): To learn more about this option go to this article: ACH Micro Deposit Verification.
Step 5:
Review and agree to the terms set by Dockwa and our payment processor (Stripe).
Step 6 :
Select and connect the account. At this point, you will be redirected to your bank’s website to enter your login credentials.
Step 7:
Grant access to connect your bank account to your Dockwa account. Note that this step may look different depending on your bank's website.
Step 8:
Once your account is successfully connected, select the “Continue with Dockwa” button.
Step 9:
Click the Save button.
Step 10:
Your bank account, once verified, will appear under your Payment Methods. It is now ready to be used as a payment option for reservations and contracts.
Still need help? Contact the Dockwa Support Team by submitting a ticket here.