When a slip or mooring opens up at the last minute, filling it with a boater from your waitlist is a fast, efficient way to maximize occupancy—without needing the customer to submit a new request. Follow the steps below to contact that customer and fill that spot from your Dockwa dashboard.
Select "Waitlist" on the Marina Navigation Panel (left-hand menu).
Click on the "View" button to open the waitlist request.
Call, Email, or Send a Message to the boater to verify they still are in need of the space (if not, delete from waitlist)
If you'd like to message the boater regarding this waitlist entry, you can click the "Send Message" button on the right side of the page.
If they are still in need of the space, click the blue "Make Reservation" button.
4. Enter any required information.
Click the blue "Create Reservation" button to confirm the reservation.
Once the reservation is created successfully from a waitlist request, that request will then be removed from the waitlist. This way, you can see it has been used, but the information is still visible if you need to come back to it later.