Unfortunately, we do not offer refunds on memberships or individual items, except in specific cases described below.
As a provider of WordPress themes and plugins, we want to emphasize that all our products are digital goods, which means they cannot be returned or refunded once purchased. Therefore, we have a strict no-refund policy that applies to all our products.
Refund Policy
Our no-refund policy is in line with industry standards for digital goods, which generally do not allow refunds due to the nature of the product. Since our products are intangible, it is impossible for us to track and ensure that a user has not used our product after receiving a refund. Additionally, we cannot guarantee that a user has not already downloaded or installed our product, which makes it impossible to issue a refund.
Exceptions to the No-Refund Policy
1. Memberships:
We do not offer refunds on memberships, unless you have not made more than one download within the first 24 hours. In this case, you can request a refund within that period.
1. Individual Items:
We do not offer refunds on individual items if they have already been downloaded, unless for some reason the plugin or theme does not work. For example, if the plugin or theme requires a license to function and it was not clearly specified, you may be eligible for a refund. Remember that some resources request a license only for automatic updates and support, but they still function correctly.
Steps for asisstant
Contact Support: If you encounter an issue with a plugin or theme not functioning because it requests a license, contact support.
Problem Evaluation: If we cannot make the plugin work without a license code, we will consider issuing a refund on a case-by-case basis, for individual purchases only, not memberships.
Refund on Memberships: If you have purchased a membership but have not made more than one download within the first 24 hours, you can request a refund within this period.
Key Points of Our Refund Policy
The no-refund policy applies to all our products, including WordPress themes and plugins.
We do not offer refunds for any reason other than a license issue that prevents the product from functioning correctly.
If an installation issue (non-technical) arises, we encourage you to contact our support team for assistance.
If the issue cannot be resolved, we will consider issuing a refund on a case-by-case basis.
Users who have purchased a product but have not yet downloaded or installed it may request a refund within the first 24 hours of purchase. After this period, refunds will not be issued.
It is important to note that our no-refund policy is not intended to deter potential customers. We take pride in the quality of our products and believe they provide great value to our users. We stand behind our products and are committed to providing excellent customer service to all our users
In conclusion, we understand that purchasing digital goods can be a daunting task, especially when refunds are not an option. However, we believe our no-refund policy is necessary to ensure the integrity of our products and provide the best possible experience for our customers.
If you have any questions or concerns about our no-refund policy, please do not hesitate to contact us.