IP whitelisting lets you restrict access to your Docupath tenant by allowing only specified IP addresses, for enhanced security. When one or more IP addresses are whitelisted, the platform can be accessed only from those addresses.
When to Use
Restricting tenant access to known office or VPN IP addresses.
Meeting security or compliance requirements that limit where the platform can be accessed from.
Prerequisites
Admin role in Docupath (IP whitelisting is configured in System Settings).
The IP addresses you want to allow.
Steps
Adding a Whitelisted IP Address
From the Main Menu, go to System Settings.
Find the IP Whitelisting section.
Click + Add new. The Add new IP address popup opens.
Enter the details:
IP address: The IP address to allow.
Description: A label to help you identify the entry.
Click Save. The address is added to the whitelist.
Managing Whitelisted IP Addresses
Whitelisted addresses appear in the IP Whitelisting list. When the list is empty, the page shows "No whitelisted IP addresses found!".
Use the Search bar to quickly locate a specific whitelisted address.
Expected Outcome
Once one or more IP addresses are whitelisted, the tenant can be accessed only from those addresses.
Common Issues
Issue | Cause | Resolution |
Locked out after whitelisting | Your own IP address was not added to the whitelist | Make sure your current IP address (and any office or VPN addresses) are whitelisted before relying on the restriction. |
Access blocked from a new location | The IP address for that location is not whitelisted | Add the new IP address to the whitelist. |
Access intermittently blocked | A dynamic IP address changed | Whitelist a stable address, such as a VPN or office IP that does not change. |
Notes
IP whitelisting restricts access to your tenant to the specified IP addresses, for enhanced security.
Each whitelisted entry has an IP address and a description to help identify it.
Add your own IP address (and any office or VPN addresses) before relying on whitelisting, to avoid locking yourself out.