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Troubleshooting Verification Email and Code Issues
Troubleshooting Verification Email and Code Issues
Updated over a week ago

If you're having trouble receiving your verification email or code when signing up for our platform, don't worry! Follow these steps to troubleshoot the issue:

1. Check Spam or Junk Folder:

  • Sometimes verification emails may end up in your spam or junk folder. Check these folders in your email account to see if the verification email is there.

2. Verify Email Address:

  • Make sure you entered the correct email address during sign-up. Double-check for any typos. (It´s case sensitive so make sure you use the correct lower and upper cases in the emails and check if you have added and spaces in the email and remove)

3. Wait a Few Minutes:

  • Sometimes there might be a delay in email delivery. Wait a few minutes and check your inbox again.

4. Resend Verification Email:

  • Look for an option to resend the verification email on the sign-up page. Click on it to have the email resent to your inbox.

Sometimes if you recieve an email and resend someone you might need to scroll down to the latest email and not use the code in the previous email, double check the time sent and this will help determine if it´s the correct code.

Temporary Solutions:

If you're still not receiving the verification email or code, you can try the following temporary solutions:

1. Clear Cache and Cookies:

  • Clearing your browser's cache and cookies can sometimes resolve email delivery issues. Here's how to do it:

    • [Instructions for clearing cache and cookies on various browsers]

2. Disable Anti-virus Checker:

  • Temporarily disable your anti-virus software or firewall. Sometimes they can block incoming emails. Remember to re-enable it after completing the sign-up process.

3. Refresh Page (F5):

  • Press the refresh button (F5) on your keyboard several times to reload the sign-up page. This might trigger the email delivery process again.

4. Log Out and Log In:

  • Log out of your account and then log back in. Sometimes re-logging can help resolve email delivery issues.

5. Use Private Window/Safe Mode:

  • Open a private browsing window or use safe mode in your browser. This can help bypass any extensions or settings causing email delivery problems.

6. Whitelist the domain

  1. Gmail:

    • Open Gmail and go to Settings.

    • Click on "Filters and Blocked Addresses."

    • Click on "Create a new filter."

    • In the "From" field, enter the domain you want to whitelist (e.g., " ").

    • Click on "Create filter."

    • Check the box next to "Never send it to Spam."

    • Click on "Create filter" again.

  2. Outlook:

    • Open Outlook and go to Settings (gear icon).

    • Click on "View all Outlook settings."

    • Go to "Mail" > "Junk email."

    • Under "Safe senders and domains," click on "Add."

    • Enter the domain you want to whitelist (e.g., "").

    • Click on "Add" > "Save."

  3. Yahoo Mail:

    • Open Yahoo Mail and go to Settings (gear icon).

    • Click on "More Settings."

    • Go to "Security and Privacy."

    • Under "Safe Senders," click on "Add."

    • Enter the domain you want to whitelist (e.g., "").

    • Click on "Save."

  4. Apple Mail:

    • Open Apple Mail and go to Preferences.

    • Click on "Rules."

    • Click on "Add Rule."

    • Enter a description for the rule (e.g., "Whitelist").

    • Under "If," choose "Sender is in my Contacts."

    • Under "Then," choose "Move Message" to a specified mailbox or folder.

      Contact Support:

If none of the above solutions work, please contact our support team at Provide them with your email address and any relevant details, and they will assist you in completing the sign-up process.

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