Some issues may occur when verifying your identity in your new account, although we are working on them, here are some tips that may help you:
Why doesn't my camera work for Identity Validation on my laptop/computer?
Make sure your browser has permission to access the camera on your computer.I have tried to verify my identity several times, but the process fails or is in a perpetual “In Progress” status, what should I do?
Try reopening the link and go through the identity validation steps again. Also, make sure that your document is valid, not expired and that the photo is not blurry or dark.
If you have any additional issues, please contact us at help@dolarapp.com and our support team will be able to assist you.