Whenever you go to the Start section at the app you will always be able to find two exchange rates: one to buy digital dollars and one to sell them.

When you add balance to DolarApp you are buying digital dollars that are going to accumulate in your account, you buy them at the purchase exchange rate that appears at the app.

On the other hand, when you send money or you make a payment with the DolarCard, you are selling the digital dollars that you had accumulated at the selling exchange rate in order to be able to switch to the currency that you want to complete the transaction.

This is how, both when entering your account and when leaving, your balance will depend on the exchange rate prevailing at the time of the transaction.

Let’s see an example:

Let’s say you go to the mall on a weekend and you have your DolarCard ready to make your purchases and generate cashback. Then, when you go to pay you see a total amount of 500 MXN.

At that time, you have an accumulated balance of 100 digital dollars in your DolarApp account and you check the app and see that the exchange rate of sale is 20 MXN.

This means that for each digital dollars you have you will receive in exchange 20 MXN, therefore, to make the payment of your purchase you would need to use 25 digital dollars of your balance (25 x 20 = 500).