As part of our commitment to maintaining a safe environment for everyone and protecting your account, we may conduct reviews from time to time. Oftentimes, it is because we simply need more information about how you're using your account. This article will guide you through everything you should know if your account is under review and how to get it fully restored.

When your DolarApp account is under review, it means that activities such as transactions, sending and receiving transfers, or withdrawing funds will be temporarily on hold.

We will contact you to verify specific information to restore full access. This process may include providing additional documents or details about certain transactions.

- Follow any instructions provided via email, such as verifying your identity or confirming certain transactions.

-Update certain expired documents from your account.

- Upload clear and valid documents as requested.

- Contact us by email to provide any additional required details.

- Keep documents related to recent transactions ready for when we reach out to you.

Your balance is safe and will remain so. Access to it will be quickly restored once the necessary information is verified and submitted.

We aim to respond initially within 24 hours of your account becoming temporarily restricted. Our goal is always to lift any restrictions within 1 business day of receiving all required information. If more time is needed, our compliance team will inform you.

If you fail to provide the information requested by our compliance team, you will receive your remaining DolarApp balance in the bank account(s) you used to top up your DolarApp account, and you will permanently lose access to DolarApp - in accordance with our Terms and Conditions.

If a transaction was initiated the same day the account was reviewed, it will be returned to your account balance, and you will need to reinitiate the transaction once access is restored.