В Dolphin реализованы 2 модели работы с комментариями: автоматическая и ручная.
🤖Automatic work with comments
In case you choose automatic work - you just need to choose what to do with the comments: Hide , Delete or Just download.
In order to select the desired action, go to Comments , turn on the function "Work with comments".
Select Operating Mode:
Just download
Hide all
Hide new
Delete all
Delete new
Then enter the desired interval in minutes and click Save.
⏱What limits should I choose for working with comments?
FB updates comments every 15 minutes, on this need to set a minimum of 30 minutes, if you put less - Can cause server overload, blocking comments in our software. It is desirable to set the time in accordance with AutoUpdate FB data, that comments are pulled from FB and then deleted. When running comments we are cleaning only comments of those posts that are filled through the ADS manager and appear in the ads, all the rest - we do not clean.
If you notice that the system does not clean, do not have time to clean - increase the time and check the correctness of the tokens and update statistics in Dolphin {Server}.
😬 Also in the Settings we see the work with Trigger words
🧐What are trigger words?
Trigger words used to filter comments moderation. For example you've specifed word "scam" as trgigger...
And now let's image that 2 comments came under your ad post:
[comment #1] fuckin scam!!!
[comment #2] How to contact with you?
Depending on trigger words mode you'll get one of two potantial results:
"Remove comments" - comment #1 will be deleted/hidden. Because it triggered by word
"Leave comments" - comme #1 will stay, but comment #2 will be deleted/hidden. Because comment #2 has no trigger words
Pay attention:
Every trigger word or phrase should be on a new line without any special chars like comma etc.
System will search trigger by entry. It's enough to specify "fuck" to trigger either "fuck you" and "fuckin scam" comments
You can specify phrases as triggers
👐Manual work with comments
If you need to manually work with comments - select Only load, enter the desired interval and click Save. For further comment moderation, go to the Comment Feed
This page will display comments on your ads. You have only to filter by Account or Tag (if necessary, by default all are displayed) and specify the period for which the comments will be displayed. Then you can choose what to do with them - hide or delete, as will be displayed if the comment is already deleted in FB
In case of any problems with the service - contact the support team