Extensions📕 | Help Center

Extension doesn't work

Dolphin

No connection with Dolphin extension

If the extension cannot establish a connection, there can only be 2 options:

1. You have old user-agents on your profile (Try to update user-agent in profile editing, just click on the circle near the user-agent field) or change the latest user-agent data to the current one. For example: From 91.0.0.0.0 Safari/537.36 change to 124.0.0.0.0 Safari/537.36 (124 - actual at the time of writing, there may be a newer version now, but when you try to update the user-agent - you will get the latest one)

2. Your proxy cannot establish a connection with your Dolphin server. (Only change proxy here)

Dolphin Extension does not open

If the extension cannot establish a connection, there can only be 2 options:

2. Install our extension via the "Extensions" tab

Other extensions

The extension does not work
Check how the extension works in your regular browser on your PC.
You have old user-agents on your profile. Try to update user-agent in profile editing, just click on the circle near the user-agent field or change the latest user-agent data to the current one. For example: From 91.0.0.0.0 Safari/537.36 change to 124.0.0.0.0 Safari/537.36 (124 - actual at the time of writing, there may be a newer version now, but when you try to update the user-agent - you will get the latest one)
If you don't see the Metamask extension on the site, but it is installed according to our instructions, you should try to disable all wallet extensions on this site and leave only Metamask.
This happens because of a conflict of wallet extensions. By disabling them one by one, you can figure out which extension is interfering with the work.
If there are no other wallets, you can try reinstalling the extension

Reinstall the extension manually

Choose your OS:

MacOS

Close Dolphin anty

1. In the Finder, select navigate to a folder

2. Type : ~/library/ and click go

3. Go to Application support - dolphin_anty

4. Delete everything in the extensions folder

5. Open the program and add the extension again through the "Extensions" tab

6. Launch the browser and check everything

Windows

Close Dolphin anty

1. Press win + r and type %appdata% there.

2. Navigate to Roaming\dolphin_anty\extensions.

3. Delete all folders in the extensions folder

4. Open the program and add the extension again via the "Extensions" tab

5. Launch the browser and check everything.

Linux

Extensions on Linux is located at this path ~/.config/dolphin_anty/extensions/

Close Dolphin anty

1. Delete all folders in the extensions folder

2. Open the program and add the extension again, via the Extensions tab

3. Start the browser and check everything

It's not updating

For now, we only have 1 option on how to do this (the extension must be pre-added via the Extensions tab). But soon we will add a more convenient way.

Select your OS: