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Payments📕
Updated over a week ago

Dolphin Anty website is not working

If you see a message like this, for example:

It means that we have temporary problems with the web-site and within 15-20 minutes we will restore it.

Problem with card/crypto payment

Invalid Data

If you get this error:

1. Check if you have entered the tariff data correctly. For example: You have chosen the +10 profiles plan, but you have created + 2 additional users in the Dolphin Anty. In this case, the error is written because, in your plan there are no additional users (the parameters do not match those specified in the tariff)

2. Try to open the web-site in any other browser or in the incognito window

3. Try using vpn

https://1.1.1.1/ or https://vpn4test.com

Declined by issuing bank

We have no influence or ability to block payments on cards

"decline_reason" "Declined by Antifraud" "Declined" means that your bank has a limit on such transactions or it can happen if you have set the card country selection slider incorrectly.

The only options may be:

1. Try to retry payment, pay with a card of another bank. (it is important to use another bank)

2. You can try to pay with cryptocurrencies if your cards do not go through.

3. Try to pay in a different browser or in the incognito window.

Errors when paying with crypto

FAILED-OUT OF ENERGY

The error is not related to us, but we will tell you what it means:

Если транзакция с Tether (USDT) в сети Tron не проходит из-за недостатка  баллов Энергии – Поддержка


1. The error occurs due to lack of power when sending a transaction. This can happen if there is not enough TRX on your wallet to send the transaction or if you have exceeded the commission limit set when creating the transaction

2. If you receive this error you need to check how much TRX has been burned. If the amount is more than or equal to Fee Limit - you have hit Fee Limit and you need to send a new transaction through a client that doesn't have Fee Limit or stack TRX to get energy.

Inactivated Address

If you see an error like this:

Then it means that your wallet has a limitation and you need to try any other one. As an option, trusted one - https://trustwallet.com/

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