When automatic acknowledgements are enabled, Donorfy sends the donor an email immediately after the transaction is processed. If the email cannot be sent, the acknowledgement is queued for later review.
Enable Automatic Acknowledgement Emails
To automatically send acknowledgement emails:
Open your Web Widget, Donation Form, or Campaign Donation Page configuration.
Set Send Acknowledgement Emails Immediately to Yes.
📌 Note:
If automatic sending is disabled, acknowledgements remain in the queue until you manually send them.
You can update this setting at any time without regenerating the Widget or changing any Form URLs.
View Sent Acknowledgements
When an acknowledgement email is sent successfully:
The Acknowledgement Name and Date Acknowledged fields are populated in the Transaction header.
These details can be included in a Transaction List for reporting.
Troubleshoot Email Sending Issues
If an acknowledgement email cannot be sent,
for example, if your email server is unavailable, the email is added to the outstanding acknowledgements list.
You can review and resend these emails at any time.
⚠️Important:
Web Widgets are a Professional only feature. Essential subscribers, please contact us to find out more about upgrading.