In the case of the app being at the wrong level for a student you can either:
- Wait for the app to adapt to the student’s ability again (this will take a little time).
- Recalibrate. This will remove the student’s work program and will require the student to redo their personalisation. They will also need to answer some questions for the app to relearn their strengths and weaknesses, but they will not lose any DoodleStars.