Users can only customise your Doorway design if you are part of an organisation and have admin rights. Related ArticlesI've updated a Doorway design. Does he/she need to redownload his/her Doorway?How do I create a Doorway organisation?What is the purpose of the ‘Doorway Name’ field?How do I create an additional Doorway for an existing user?I have had multiple Doorways created for me. How do I download them?