While we're unable to replace lost or stolen devices, please feel free to reach out to our customer support team as we may be able to offer a discount on a replacement.
The good news is you can still use the same dot.Profile!
Once you receive the new dot.device, you can tap it to your phone, follow the link that pops up and log into your dot.Profile. The new card will then be linked to your profile.
You can also share your dot.Profile using your QR code in the meantime.
If you'd like, you can disable your old dot.card by taking the following steps:
Log into your dot.Profile at dot.cards
Press Edit Profile, you will see your linked devices at the top of the page
Switch the toggle next to the device you want to disable to the left
The circle to the right of the dot device will turn from green to red signifying that the device is disabled