If you have issues depositing with Doto, don't worry. Here, you will find the most common solutions to solve errors quickly and complete your deposit smoothly.
Common Errors and How to Fix Them
My deposit is not reflected in the account.
Possible causes:
✔️ The processing time has not yet expired.
✔️ The payment provider rejected the transaction.
✔️ The amount sent does not match the amount requested.
Solution:
✅ Check the crediting time according to your payment method. Most deposits take up to 5 working days to process.
✅ Confirm with your bank or wallet that the transaction was successful.
✅ Contact support with proof of payment if the deposit takes longer than expected.
My card was declined
Possible causes:
✔️ The card is not enabled for online purchases or international transactions.
✔️ The available balance is insufficient.
✔️ The bank blocked the transaction for security reasons.
Solution:
✅ Call your bank to verify if there are restrictions on your card.
✅ Try another card or use an alternative payment method.
✅ Make sure the amount entered does not exceed your available limit.
Error when depositing with cryptocurrencies (USDT)
Possible causes:
✔️ The wrong network was used (TRC20, ERC20 or BSC BEP-20).
✔️ The wallet address was entered incorrectly.
✔️ The transaction was not confirmed on the blockchain.
Solution:
✅ Verify that you selected the correct network before transferring.
✅ Copy and paste the address instead of typing it manually.
✅ Check the status of the transaction in the blockchain browser.
Payment rejected in MoMo e-Wallet
Possible causes:
✔️ Your MoMo account does not have sufficient balance.
✔️ MoMo system is under maintenance.
✔️ MoMo account is not verified.
Solution:
✅ Make sure you have sufficient funds in your MoMo account.
✅ Retry later if the service is under maintenance.
✅ Verify that your MoMo account is fully activated.
I can't scan the QR in "QR Payments".
Possible causes:
✔️ Your bank's app does not support QR payments.
✔️ Problem connecting to the payment page.
✔️ QR code expired before completing the payment.
Solution:
✅ Use a banking app that supports QR payments.
✅ Reload the page and try again.
✅ Generate a new QR code if the old one has expired.
Still having issues?
If your deposit is still not credited after applying these solutions, please get in touch with our support team with:
📌 Proof of payment.
📌 Transaction ID (if applicable).
📌 Payment method used.
Our team will happily help you solve the inconvenience as soon as possible.